Frequently Asked Questions (FAQs)

1. What are the Shipping and Delivery policies?

We proudly ship to both Canada and the U.S., offering free delivery for all our orders. Please note, however, that while we cover the shipping costs, customers may be responsible for any customs fees imposed upon delivery. These fees are determined by the local customs authorities in your respective country.

Due to the intricate and handcrafted nature of our products, the production process for certain items, such as stool tables, can take up to two months. We value transparency and communication, so we will ensure to keep you regularly informed about the progress of your order and its expected delivery date. Your understanding and patience are greatly appreciated as we work to craft a product that meets the highest standards of quality and craftsmanship.

2. Do I need to assemble the furniture when it arrives?

No, there is no need for assembly. Our pieces of art furniture come as one complete piece, ready for you to enjoy. Please ensure that your entrance and other relevant spaces can accommodate the size of the furniture you order. If you have any doubts or need assistance, our customer service team is more than happy to help.

If you have any other questions, don't hesitate to reach out to us. We're here to ensure your experience with Lumière Creation is as seamless and satisfying as possible.