Return, Refund & Cancellation

 

We strive to provide not only high-quality products but also an unparalleled service experience. We understand that there are instances when a product may not entirely meet your expectations, and we are here to accommodate your needs that arise after purchasing.

 

RETURNS & EXCHANGES
To initiate a return or exchange, please contact us within 7 days of delivery at info@lumierecreation.com. Our team will guide you through the next steps. Returns must be approved in advance and arrive at our warehouse in their original, undamaged condition. Customized items are not eligible for return.

If your item arrives with a possible defect, please contact us within 48 hours of delivery. As all of our pieces are handmade, minor variations such as small air bubbles, slight cloudiness, or light surface marks are considered normal characteristics of handcrafted work rather than defects.

Eligible quality concerns are assessed on a case-by-case basis, and the resolution offered, whether an exchange, a partial refund, or another form of accommodation, may vary depending on the nature of the issue, product type, and delivery location. Handling and shipping costs may apply. Discounted or promotional items are considered final sale.

REFUNDS
Approved returns are subject to a handling and repackaging fee, with the remaining balance refunded to your original form of payment within a reasonable processing time.

CANCELLATIONS
Orders may be cancelled within 24 hours of purchase for a full refund. After this window, your order enters production or shipping preparation, and cancellations at that stage will be subject to a handling fee, with the remaining balance refunded.

 

If you have any questions about your order or need further assistance, please don't hesitate to reach out to us. Your satisfaction means everything to us. Thank you for choosing Lumière Creation.