Return, Refund & Cancellation

 

We strive to provide not only high-quality products but also an unparalleled service experience. We understand that there are instances when a product may not entirely meet your expectations, and we are here to accommodate your needs that arise after purchasing.

 

RETURNS & EXCHANGES
To initiate a reselection or return, please contact us within 7 days of delivery by emailing us at info@lumierecreation.com or via online chat. Our customer service team will guide you through the next steps. Returns must be approved in advance and arrive at our warehouse in their original, undamaged condition.

Customized items are not eligible for return, as they are crafted specifically for you. If your item arrives damaged or with a fault, please contact us within 48 hours of delivery so we can arrange an exchange.

REFUNDS
All approved returns are subject to a 30% repackaging fee to cover handling and shipping. Once your return is received and inspected, a 70% refund will be issued to your original form of payment within 7 business days. 

CANCELLATIONS
We understand that plans change. You are free to cancel your order within 24 hours of purchase for a full refund by contacting our customer service team. 

After 24 hours, your order will begin production or shipping preparation. Orders cancelled after this time before shipping will be refunded 90% to the original form of payment, with a 10% handling fee applied.

 

If you have any questions about your order or need further assistance, please don’t hesitate to reach out to us. Your satisfaction means everything to us. Thank you for choosing Lumière Creation.